Account and billing
Members and roles, plan and credits, notifications and security.
4 subcategories • 12 articles
Members and roles
Plan, credits and billing
- Plan, credit usage and billingComparing plans, seeing where credits went, topping up credits, choosing and paying for a plan, changing plans, payment and cancelling.
- How are credits counted? What each job costsWhat conversation starts, flow steps, AI replies, voice and calls cost in credits; when credits renew and what happens when you change plans.
- Why were new conversations paused? The hourly spending limitWhy new conversations don't open when credits were spent unusually fast in the last hour, what visitors see, and when the pause lifts.
- Cancelling your subscription, downgrading and refundsHow to cancel your subscription, what happens after you cancel, how to downgrade, and when a payment is refunded.
- Why did my payment fail? Declined cards, 3D Secure and late paymentsWhy a card is declined, bank confirmation (3D Secure), accepted payment methods, and what happens to your subscription when a monthly payment fails.
- Invoices, billing details and your saved cardViewing and downloading past invoices, changing or removing your saved card, and updating the details on your invoices.
- Using a promotion codeEntering your promotion code when you pay for a plan, when a code can't be entered, and what to do when a code isn't accepted.
Notifications
Security
- Profile, password, active sessions and panel languageChanging your name and photo, setting or changing your password, signing out sessions and choosing the panel language.
- Verification email not arriving, can't log inWhat to do when the sign-up verification code doesn't arrive or isn't accepted, when you forget your password and when you can't log in.
- Audit log: who changed what, and when?Seeing, filtering and inspecting the record of every change in the workspace.