BigCommerce
Agenola is an AI chatbot for BigCommerce that answers customers out loud through a lip-synced avatar, or in text if they prefer. It reads your catalog live, looks up orders after verifying the customer, and builds a cart with a checkout link. It installs without touching your theme code.
Classic BigCommerce chatbots follow button menus and keyword rules, and stop at the first question nobody scripted. Agenola reads the question as the customer writes or says it, looks up your live catalog and their order, and answers in the customer's language, in more than 20 languages. When it can't help, it hands the conversation to your team instead of guessing.
Price, discount, variants and stock are read from BigCommerce the moment a visitor asks. Options such as size and colour come from your variants, and each product card links straight to your product page. With no copied catalog, there are no “it quoted the wrong price” complaints.
The agent shows an order only when the order number matches the email or phone on that order: status, items, shipment tracking. If the customer asks to cancel, return, exchange or change the address, the request is written to the order's staff notes. The order itself is not changed; your team decides.
When you connect, the agent button is added to your storefront through BigCommerce's Script Manager and a ready-made store agent is created for you. Uninstalling the app removes the script too. Store tasks such as stock, coupons and order status are also available as steps in your own agents.
Your shipping and refund policies are not imported from BigCommerce automatically; you add them to the knowledge base as a note or a file. Photo search and the agent cancelling an order by itself are available only on WooCommerce today.
Sign up for Agenola and press “Connect to BigCommerce” in Integrations → BigCommerce.
In the BigCommerce window, sign in to your store and approve the permissions.
Set the agent's character and greeting.
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