Technology & Software
From support to demos, an agent that knows your product
The agent answers your customers' questions from your documentation, hands issues it can't solve to your help desk with a screenshot, and books companies that want a demo into your sales team's calendar.
Intercom
JiraTechnology & Software
Faster resolution, fewer tickets
Answers from your docs
How-to and setup questions are answered from your help articles; repeat questions stay out of your ticket queue.
Complete tickets
The issue, the account and a screenshot are collected; the ticket opens in your help desk with the conversation transcript.
Demo bookings for sales
Company details and needs are asked, and the demo goes into a free slot in your sales team's calendar.
Set up in one panel, working on every channel
Knowledge base, integrations and agents in the same panel. The agent you set up works with the same information and the same steps on every channel.
Knowledge base
Information about your services and ready question-answer pairs. The AI Assistant step in a flow answers from this bank.
- Services and pricesTextShared (all agents)
- example.com/faqWeb pageShared (all agents)
- User guide.pdfFileShared (all agents)
- Returns and cancellationsTextShared (all agents)
- example.com/contactWeb pageShared (all agents)
- Price list.pngImageShared (all agents)
TelegramIntegrations
Zendesk
Forward requests raised in chat to your support queue.
Google Calendar
Let your agent show free slots and write events to your calendar.
Shopify
Your store's products, stock and prices.
Slack
Your team gets new requests and alerts in Slack; your agent can post to channels.
Gmail
Let your agent send, search, reply to and label email.
Freshdesk
Forward requests raised in chat to your support queue.
Google Sheets
Let your agent write answers to a sheet, find rows and read them.
Microsoft Teams
Your team gets new requests and alerts in Teams; your agent can post messages and add tasks.
A support ticket, start to finish
- 01
Answers from your docs
The customer describes the problem; the agent searches your help articles and walks them through the fix.
- 02
Takes the account and the issue
For an unsolved issue, email, account name and a description are taken with format checks.
- 03
Takes a screenshot
The customer uploads a screenshot of the error, and the file is attached to the ticket.
- 04
Opens it in your help desk
The ticket opens in Zendesk, Freshdesk or Intercom with the transcript; your team doesn't start from scratch.
Answers from the first message to the fix
Four sample conversations, from a support ticket to a demo booking, and the record each one leaves in your panel.
Product and setup questions
Answers how-to questions from your documentation and hands off to the team when needed.
Product and setup questions
You stay in control
Answers only from what you give it
Answers come from your knowledge base, your rules and the systems you connect.
Hands off to your team when needed
For an out-of-scope question or an exception, it passes the request to your team with the full conversation attached.
Every conversation in your panel
Collected details, uploaded files and the transcript sit in one record. You also see the step where an unfinished conversation stopped.
Speaks more than 20 languages
Customers speak or type in their own language and the agent answers in the same one. You don't build an agent per language.
Set up without code
Describe what you need and AI builds the steps, or connect the steps yourself in the panel.
Your data stays in your workspace
You decide which details are asked and kept. Only the team members you give access to see the records.
Frequently asked questions
Which help desks does it work with?
Zendesk, Freshdesk, Gorgias and Intercom. Tickets land in the inbox your team already uses, and you can also get notifications in Slack or Microsoft Teams.
How does it learn our documentation?
You add your help pages' address or your files to the knowledge base; the agent answers only from there.
Can we add it inside our product?
You add the agent to your site or your app's web interface with the short code the panel gives you; it only opens on the addresses you allow.