Customer support
Common questions get answered, your team takes the hard ones
The agent answers your customers' questions from your knowledge base, by voice or text. When it can't solve a problem, it opens a ticket in your help desk with the details and the full conversation.
Gorgias
IntercomCustomer support
Customers wait less, the same tickets stop coming in
Answers from your knowledge base
Recurring questions about shipping, returns, pricing or setup are answered from your documents and your site, and stay out of your ticket queue.
Complete tickets
When a problem can't be solved, contact details, a description and a screenshot if needed are collected; the ticket opens in your help desk with the conversation.
In the customer's language
The agent speaks more than 20 languages and replies in whichever language the customer writes or speaks.
Set up in one panel, working on every channel
Knowledge base, integrations and agents in the same panel. The agent you set up works with the same information and the same steps on every channel.
Knowledge base
Information about your services and ready question-answer pairs. The AI Assistant step in a flow answers from this bank.
- Services and pricesTextShared (all agents)
- example.com/faqWeb pageShared (all agents)
- User guide.pdfFileShared (all agents)
- Returns and cancellationsTextShared (all agents)
- example.com/contactWeb pageShared (all agents)
- Price list.pngImageShared (all agents)
TelegramIntegrations
Zendesk
Forward requests raised in chat to your support queue.
Google Calendar
Let your agent show free slots and write events to your calendar.
Shopify
Your store's products, stock and prices.
Slack
Your team gets new requests and alerts in Slack; your agent can post to channels.
Gmail
Let your agent send, search, reply to and label email.
Freshdesk
Forward requests raised in chat to your support queue.
Google Sheets
Let your agent write answers to a sheet, find rows and read them.
Microsoft Teams
Your team gets new requests and alerts in Teams; your agent can post messages and add tasks.
A support conversation, start to finish
- 01
Answers from the knowledge base
The customer types or says their question; the agent searches your documents and site and explains the answer step by step.
- 02
Takes the issue and contact details
If the answer isn't enough, an email, an order or account number and a description are collected, with format checks.
- 03
Opens a ticket in your help desk
The ticket opens in Zendesk, Freshdesk, Gorgias or Intercom with the conversation, so your team doesn't ask everything again.
- 04
Lets your team know
When the ticket opens, a message goes to your team's Slack channel; Microsoft Teams or email work too.
Support conversations, every day
Four sample conversations, from account access to technical troubleshooting, and the record each one leaves in your panel.
Account access and password reset
Takes the account email and sends a password reset link through your own system.
Account access and password reset
You stay in control
Answers only from what you give it
Answers come from your knowledge base, your rules and the systems you connect.
Hands off to your team when needed
For an out-of-scope question or an exception, it passes the request to your team with the full conversation attached.
Every conversation in your panel
Collected details, uploaded files and the transcript sit in one record. You also see the step where an unfinished conversation stopped.
Speaks more than 20 languages
Customers speak or type in their own language and the agent answers in the same one. You don't build an agent per language.
Set up without code
Describe what you need and AI builds the steps, or connect the steps yourself in the panel.
Your data stays in your workspace
You decide which details are asked and kept. Only the team members you give access to see the records.
Frequently asked questions
Which help desks does it work with?
Zendesk, Freshdesk, Gorgias and Intercom. The ticket opens in the inbox your team already uses; without a help desk, tickets go to the ticket list in your panel.
Can it handle things like password resets itself?
If your system allows outside connections, yes: the agent takes the account email and sends the reset link through your own system. Without that connection, it passes the request to your team.
What does it do when it doesn't know the answer?
If the answer isn't in your knowledge base, it tells the customer so and passes the issue to your team as a ticket.
How do we build the knowledge base?
You add the address of your site or help pages and your documents; the agent answers from them. When you update a document, the answers follow.
Can we see the conversations afterwards?
Yes. Every conversation's transcript, the ticket it opened and the details the customer left stay in your panel.