Analytics

Agent analytics, measurement settings, AI scoring and tool and integration activity.

3 subcategories • 5 articles

Agent analytics and scoring

How do I read agent analytics?Start, completion and success rates, the step funnel, traffic sources, the conversation list and evaluations on one tab.
How are conversations evaluated by AI?Define criteria on the Evaluation tab; each is answered yes/no or scored, and the overall score is 0–100. Sentiment analysis is switched on or off on the same tab.

Measurement settings

Sending agent events to Google Analytics and ad platformsIn Measurement settings, turn on platforms, choose which event goes where and add your own events to steps.

Tool and integration activity

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