Using a promotion code
Entering your promotion code when you pay for a plan, when a code can't be entered, and what to do when a code isn't accepted.
Entering the code
- At the end of sign-up or on the Plan page, press “Choose this plan” on the plan you want.
- On the payment page that opens, type your code in the promotion code field and apply it.
- Check the discounted amount and complete the payment.
The code's terms set the discount and how many months it lasts; the payment page shows the discounted amount before you pay.
When can't a code be entered?
- When you already have a running subscription: plan changes are made with your saved card without opening the payment page, so there's no field for a code.
- When you buy a credit pack: the pack payment has no promotion code field.
- When your plan is paid through your Shopify bill.
If you received a code while your subscription is running, write to info@agenola.ai.
If the code isn't accepted
The code may have expired, reached its usage limit, or have terms that don't match your payment: some codes are valid only for a first subscription or a specific plan. Type the code again without spaces; if it still fails, contact whoever gave you the code or write to info@agenola.ai.
Related articles
- Plan, credit usage and billingComparing plans, seeing where credits went, topping up credits, choosing and paying for a plan, changing plans, payment and cancelling.
- Why did my payment fail? Declined cards, 3D Secure and late paymentsWhy a card is declined, bank confirmation (3D Secure), accepted payment methods, and what happens to your subscription when a monthly payment fails.