Audit log: who changed what, and when?

What is it for?

Every change made in the workspace leaves a trace here: agents, the knowledge base, members, invites, integrations, notifications and the subscription included. Here you find who changed a setting, when and from where, or who deleted a record. Changes to your own account (password, sessions, name, photo) don't appear here.

Agent versions leave a trace too: “New agent version published” when a new version is published, and “Agent's live version changed” when the version visitors see changes (e.g. when an old version is brought back with “Make live”). You can also open a single agent's log, versions included, from “Activity history” in the flow editor's three-dot menu.

Open “Account” › “Audit log” from the menu. This page is visible only to owners and admins. Entries are kept indefinitely; they can't be changed or deleted.

Filtering entries

You can search by record name and filter by person, event, record type and date range. Entries are grouped by day (Today, Yesterday, then dates); for older ones, press “Older entries”.

Each row shows who made the change (or System, Visitor, Deleted user), the event, the record, the time, the IP address, the device and the first changed fields.

Inspecting the details

Click the row or use “Open details” to see an entry in full:

• Changes: the old and new value of each field.
• Context: IP address, device, event code and record ID.
• What changed in the same operation, and the record's history.

Secret values such as passwords and keys are shown as “Hidden value”. A value erased on a customer's personal data request shows as “Deleted”.