Appointments and bookings
Your appointment book never closes
A visitor asks about a service and a time; the agent shows the free slots in your calendar, takes their details and puts the appointment in your calendar. Without a calendar connected, the request is saved in full and your team calls to confirm.
Works with the tools you use
Calendly
TelegramAppointments and bookings
Fewer missed appointments and fewer phone calls
Only free slots
Busy times in your Google Calendar aren't offered; the chosen time is written to your calendar as an appointment.
Complete requests
Name, phone, service and notes are collected with format checks, so your team doesn't call back for missing details.
Answers to the questions around it
Questions about prices, location, preparation and cancellation rules are answered from your knowledge base.
Set up in one panel, working on every channel
Knowledge base, integrations and agents in the same panel. The agent you set up works with the same information and the same steps on every channel.
Knowledge base
Information about your services and ready question-answer pairs. The AI Assistant step in a flow answers from this bank.
- Services and pricesTextShared (all agents)
- example.com/faqWeb pageShared (all agents)
- User guide.pdfFileShared (all agents)
- Returns and cancellationsTextShared (all agents)
- example.com/contactWeb pageShared (all agents)
- Price list.pngImageShared (all agents)
Integrations
Zendesk
Forward requests raised in chat to your support queue.
Google Calendar
Let your agent show free slots and write events to your calendar.
Shopify
Your store's products, stock and prices.
Slack
Your team gets new requests and alerts in Slack; your agent can post to channels.
Gmail
Let your agent send, search, reply to and label email.
Freshdesk
Forward requests raised in chat to your support queue.
Google Sheets
Let your agent write answers to a sheet, find rows and read them.
Microsoft Teams
Your team gets new requests and alerts in Teams; your agent can post messages and add tasks.
An appointment, start to finish
- 01
Asks for the service
The visitor picks the service, the branch or the specialist from a list.
- 02
Shows the free slots
The open times in your calendar are read; the visitor picks one.
- 03
Takes contact details
Name and phone are collected and the number's format is checked.
- 04
Writes it to the calendar
The appointment is added to your calendar and the record comes to your panel; your team can get a notification too.
Bookings in every industry
Four sample conversations, from a salon appointment to a table reservation, and the record each one leaves in your panel.
Booking appointments
Checks free slots in your system and adds the appointment to your calendar.
Booking appointments
You stay in control
Answers only from what you give it
Answers come from your knowledge base, your rules and the systems you connect.
Hands off to your team when needed
For an out-of-scope question or an exception, it passes the request to your team with the full conversation attached.
Every conversation in your panel
Collected details, uploaded files and the transcript sit in one record. You also see the step where an unfinished conversation stopped.
Speaks more than 20 languages
Customers speak or type in their own language and the agent answers in the same one. You don't build an agent per language.
Set up without code
Describe what you need and AI builds the steps, or connect the steps yourself in the panel.
Your data stays in your workspace
You decide which details are asked and kept. Only the team members you give access to see the records.
Frequently asked questions
Does it work without Google Calendar?
Yes. Without a calendar connected, the agent takes the request with a date, a time and contact details; it comes to your panel and your team calls to confirm.
We use another booking system. Does it work with it?
If your system allows outside connections, the agent can connect to it too; the agent reads the free slots there and writes the booking there.
Does it handle cancellations and changes?
It explains your cancellation rules from your knowledge base and passes cancellation or rescheduling requests to your team.
In which languages does it take bookings?
The agent speaks more than 20 languages and replies in whichever language the visitor writes. The record comes to your panel with the same fields.