Reports
See what the agent does for you, in numbers
You see how often each agent is opened, how many visitors start and finish it, and at which step they leave. Where visitors come from, how integration calls went and the credits spent are in the same place.
Where visitors get stuck
You see the step where visitors leave
The funnel shows how many visitors left at each step and how long they spent there. It tells you when a form needs to be shorter or a question needs rewording.
- On selection steps you see how often each option was picked.
- With the version filter you compare whether the new version works better than the old one.
- The most asked questions the agent couldn't answer are listed on the same screen.
What the reports tell you
Where visitors come from
Split starts by source, campaign, country, device and language, with the completion rate on every row. A heat map by hour and day shows the busiest times.
Whether integrations work
Daily charts show how often each integration action and tool ran and how many failed. An action that keeps failing opens an alert and your team is notified.
Where your credits go
The spending breakdown shows month by month which item, such as conversations, voice, evaluation or translation, and which agent the credits went to. Each conversation's credits are on its own row too.
In three steps
Publish
From the moment an agent is published, every open and start is counted.
Filter
Choose the date range and the version; the numbers follow your choice.
Improve
Fix the step where visitors get stuck, publish a new version and compare the two.
TelegramThe first place you look every day
The home page brings the last 7 days, the things that need attention and the unanswered questions onto one screen: a lost connection, a failing action or running-low credits show at the top.
Numbers you can trust
What's behind the numbers
Previews are kept apart
When you pick a version, test runs from the editor's preview don't count.
Everyone sees them
Every role sees the reports; support staff and observers look at the same numbers.
They reach your ad accounts too
You can also send conversation events to your Google Analytics, Meta, Google Ads and TikTok accounts.
What teams do with reports
In sales you see which campaign brought conversations, in bookings where the form is dropped, in support how healthy the integrations are.
Online sales
Recommends products, adds to cart, answers order questions
Customer support
Answers questions 24/7, passes on what it can't solve
Appointments and bookings
Finds a free slot and puts it in your calendar
Applications and quotes
Collects details and documents for your team
In the help center
- How do I read agent analytics?Start, completion and success rates, the step funnel, traffic sources, the conversation list and evaluations on one tab.
- Tool call statistics and failure alertsMonitor how well your tools work, inspect failed calls and set alert thresholds.
- Sending agent events to Google Analytics and ad platformsIn Measurement settings, turn on platforms, choose which event goes where and add your own events to steps.
- Plan, credit usage and billingComparing plans, seeing where credits went, topping up credits, choosing and paying for a plan, changing plans, payment and cancelling.
Frequently asked questions
What's the difference between an open and a start?
Each time a visitor opens the agent counts as an open; their first question counts as a start. The start rate shows what share of those who opened it started.
When does a conversation count as "Left midway"?
An unfinished conversation with no activity for 30 minutes counts as "Left midway". One with activity in the last 30 minutes shows as "In progress".
How are sources told apart?
Add utm_source and utm_campaign to the link and the source and campaign show separately. Meta, Google and TikTok add their own click ID, so the platform is usually known even without utm.
Who can see the reports?
Every member of the workspace.