Verification email not arriving, can't log in

What to do when the sign-up verification code doesn't arrive or isn't accepted, when you forget your password and when you can't log in.

Updated October 29, 2026

The verification code doesn't arrive

When you sign up with a password, a 6-digit code and a link that verifies without typing the code are sent to your email. If you signed up with Google, no verification is needed.

Check your spam, Promotions and Updates folders. The email comes from no-reply@agenola.ai.
If you mistyped the address, press “Change email” on the verification screen, type the right address and choose “Send the code to this address”.
Request a new code with “Resend code”. A new code can be requested after 60 seconds at the earliest, at most 10 times an hour.
If you use a company email, your mail server may be holding outside mail; ask your IT team to allow mail from agenola.ai.

The code isn't accepted

The code is valid for 10 minutes. When you request a new code, the old one stops working; enter only the code from the latest email. After five wrong attempts the code stops working too, and you need to request a new one.

If the link in the email says it's invalid or expired, type the code instead or request a new one.

I forgot my password

On the login page, press “Forgot password?”.
Type your email and press “Send link”.
Set your new password with the link in the email. The link is valid for 30 minutes.

For security, the screen doesn't say whether the address is registered. If no email arrives, check that you typed the address correctly and that you opened the account with it. If many requests are made in a short time, no new email is sent; try again in 15 minutes.

I can't log in

“Wrong email or password.”: reset your password with “Forgot password?”.
If you opened the account with Google, you have no password: use “Continue with Google”. To also log in with your email, set a password on the profile and security page after logging in.
“We couldn't confirm you're not a bot”: refresh the page and try again. If an ad blocker or privacy extension blocks the check, turn it off for the site.

If you still can't log in, write to info@agenola.ai from your account's email address.