Automotive
From service bookings to test drives
The agent takes service bookings with the plate, mileage and complaint, finds vehicles in stock from your system and passes test drive requests on to your sales team.
Works with the tools you use
Automotive
Records ready for service and sales
Complete service bookings
Plate, mileage and complaint are taken, and the booking goes into a free slot at the service.
Vehicles from stock
Vehicles that fit the customer's budget and preferences are shown from your stock list, and the test drive request is collected.
Service status checks
The customer asks what stage their car is at, and the agent reads it from your system. That question no longer ties up the service line.
Set up in one panel, working on every channel
Knowledge base, integrations and agents in the same panel. The agent you set up works with the same information and the same steps on every channel.
Knowledge base
Information about your services and ready question-answer pairs. The AI Assistant step in a flow answers from this bank.
- Services and pricesTextShared (all agents)
- example.com/faqWeb pageShared (all agents)
- User guide.pdfFileShared (all agents)
- Returns and cancellationsTextShared (all agents)
- example.com/contactWeb pageShared (all agents)
- Price list.pngImageShared (all agents)
TelegramIntegrations
Zendesk
Forward requests raised in chat to your support queue.
Google Calendar
Let your agent show free slots and write events to your calendar.
Shopify
Your store's products, stock and prices.
Slack
Your team gets new requests and alerts in Slack; your agent can post to channels.
Gmail
Let your agent send, search, reply to and label email.
Freshdesk
Forward requests raised in chat to your support queue.
Google Sheets
Let your agent write answers to a sheet, find rows and read them.
Microsoft Teams
Your team gets new requests and alerts in Teams; your agent can post messages and add tasks.
A service booking, start to finish
- 01
Identifies the vehicle
Plate, model and mileage are taken with format checks.
- 02
Hears the complaint
The customer describes the problem in their own words; the agent asks for details if needed.
- 03
Finds a free slot
Open times in the service calendar are shown and the booking is made.
- 04
Asks to confirm the summary
Vehicle, complaint and time are shown on one screen; once confirmed, the record lands in your panel.
Answers from service to sales
Four sample conversations, from a service booking to a car rental, and the record each one leaves in your panel.
Service status
Looks up where a car is in the service process from your system, in the customer's language.
Service status
You stay in control
Answers only from what you give it
Answers come from your knowledge base, your rules and the systems you connect.
Hands off to your team when needed
For an out-of-scope question or an exception, it passes the request to your team with the full conversation attached.
Every conversation in your panel
Collected details, uploaded files and the transcript sit in one record. You also see the step where an unfinished conversation stopped.
Speaks more than 20 languages
Customers speak or type in their own language and the agent answers in the same one. You don't build an agent per language.
Set up without code
Describe what you need and AI builds the steps, or connect the steps yourself in the panel.
Your data stays in your workspace
You decide which details are asked and kept. Only the team members you give access to see the records.
Frequently asked questions
Does it connect to our stock list?
Yes. The agent connects to your own stock system, and the agent only shows vehicles that are on the list.
Where does it get the service status?
From a lookup step connected to your service system. Without that connection, the agent takes the request and your team gets back to the customer.
Can it take documents like a driving licence?
Yes. In the rental agent a photo of the licence is uploaded, and its details can be read from the file into the request.