Train your agent
Set your agent's instructions, what it knows, how it answers about products and orders, and its avatar, voice and languages.
5 subcategories • 8 articles
System prompt
Knowledge base
Products, orders and photo search
- How do order lookup, cancellations and refunds work?Customers can ask the agent about their order and send a cancel or return request to your team. If you allow it, the agent cancels orders and starts returns itself.
- How does search by photo work?A visitor sends a picture of an item they like and the agent shows the most similar products in your store. Available only on WooCommerce stores.
Avatar and voice
- Avatar library: getting to know, trying and copying avatarsGet to know the ready-made avatars, try them by making them speak, copy them with a background that fits your brand and assign them to your agent.
- Uploading your own avatar (GLB or Spine)What the file must contain and the steps to add your own 3D (GLB) or 2D (Spine) avatar.