Plan, credit usage and billing

The Plan page

Open “Plan” from the menu. The “Current plan” card shows your plan and its renewal or end date; the meter below shows the credits used this month. Credits follow real usage: a minute of voice conversation is about 270 credits.

The “Credits left” meter in the menu shows your remaining credits on every screen; it changes color when they run low.

Plans

• Starter: 100,000 credits a month (about 370 minutes), 3 agents, 2 members.
• Builder: 300,000 credits a month (about 1,100 minutes), 10 agents, 5 members.
• Growth: 1,550,000 credits a month (about 5,700 minutes), unlimited agents, 15 members, removing branding.
• Pro: 4,000,000 credits a month (about 14,800 minutes), unlimited agents and members, removing branding and uploading your own avatar.

Adding the agent to your website is on every plan.

The minutes are for a voice conversation with AI and are approximate.

The plan's credits renew at the start of each month; unused credits don't roll over.

Removing branding: on Starter and Builder, a small “Powered by Agenola” line appears at the bottom of the visitor's screen and “| Agenola” is added to the tab title. On Growth and Pro both are removed; if you uploaded a logo to the agent, the tab icon becomes your logo too.

For current prices, see the pricing page.

Where did the credits go?

The “Spending” tab of the Plan page shows the chosen month's spending: credits spent, conversations, credits per conversation and daily spending. “What it was spent on” breaks credits down by work (conversations, voice, translation…), “By agent” agent by agent, and “Added credits” lists the packs you bought. Every member can see it.

What happens when credits run out?

When your monthly credits run out, the agent doesn't stop right away; it keeps working with a grace allowance of 10% of your monthly credits. When the grace allowance runs out too, the agent stops and the visitor is shown a box to leave their contact details. It works again when you top up credits, upgrade your plan or a new month starts. Going over is never charged.

If spending in the last hour is unusually high, new conversations are paused for a short while; ongoing ones continue and the pause lifts by itself.

When you've spent 80% of your credits, and in these cases, the “Credit” notification goes out; in a new workspace it reaches owners and admins by email. To route it to another channel, see the alerts and notifications article.

Topping up credits

If your monthly credits aren't enough, you can buy a credit pack without changing your plan. On the Plan page, press “Top up credits” next to the credit meter, choose a pack and pay on the secure payment page.

• Packs are one-time purchases, not subscriptions.
• Pack credits are valid for 12 months; what's left of an expired pack can't be used.
• The plan's monthly credits are spent first, then the packs; with several packs, the one expiring soonest is used first.
• Packs range from 10,000 credits ($5) to 5,000,000 credits ($1,350); bigger packs cost less per credit.

Only the workspace owner can buy a pack. Packs can't be bought during the free trial or after it ends without a plan. Stores billed through Shopify can't buy packs, due to Shopify's rules.

Changing plans and payment

Press the button on the card of the plan you want. The “Monthly” and “Yearly” options above the cards show the prices monthly or yearly.

• If you don't have a subscription yet, the secure payment page opens and you enter your card details.
• If you do, you're asked to confirm. An upgrade, or moving from monthly to yearly, applies right away: the difference is charged to your saved card then. If the payment fails, your old plan stays.
• A downgrade, or moving from yearly to monthly, applies at the end of the current period: until then your current plan and credits stay, and nothing is charged today. The plan card shows the date and the plan you'll move to; if you change your mind, press “Stay on my current plan”.

When you downgrade, agents and members over the limit aren't deleted, but you can't add new ones.

To change your card, see invoices or cancel your subscription, use “Manage subscription”; these are done on the payment provider's page. If you cancel, the plan runs until the end of the period you paid for; the card shows the “Ends on” date. To cancel while a plan change is waiting, press “Stay on my current plan” first.

Only the workspace owner can change the plan; other members can see it. If the last payment fails, a warning appears on the page and the “Payment” notification goes out; service continues but you need to update your card.

Paying yearly

Every plan can also be paid yearly; the yearly price is 20% lower than twelve monthly payments.

• The yearly fee is charged once, on the day you subscribe. Yearly billing has no trial.
• On a yearly plan, too, credits renew every month; a year's credits aren't given up front.
• You can move from a monthly plan to yearly at any time: the yearly period starts that day and the unused part of the month is taken off the amount. The “Switch to yearly” note on the Plan page shows how much you save a year.
• The yearly fee isn't refunded. If you cancel, the plan runs until the end of the year.

Stores billed through Shopify can't pay yearly.

Choosing and paying for a plan

The panel doesn't open until a plan is chosen and paid for: at the end of sign-up you choose the plan that fits you and enter your card in Stripe; the first monthly or yearly fee is charged right away and the plan's full credits open. There is no free trial and no free plan.

No commitment: cancel anytime with “Manage subscription” on the Plan page; you keep using it until the end of the period you paid for, and your data isn't deleted.

If you installed through Shopify

If you installed Agenola from the Shopify App Store, your plan is charged on your Shopify invoice. To change or cancel the plan, go to Shopify's plan page with “Manage plan in Shopify”.