Local Services
While you're on a job, requests arrive complete
From plumbers to cleaning companies, the agent takes repair and service requests with the address and a photo, answers price questions from your own list and books the slot in your calendar.
Works with the tools you use
TrelloLocal Services
Work comes in even when you can't pick up
Requests with address and photo
The problem, address and photo are taken by conversation, so your technician knows what to expect before setting off.
Price and area questions
Price and service-area questions are answered from the list in your knowledge base.
Bookings in the calendar
The customer picks a free slot and the job is written to Google Calendar.
Set up in one panel, working on every channel
Knowledge base, integrations and agents in the same panel. The agent you set up works with the same information and the same steps on every channel.
Knowledge base
Information about your services and ready question-answer pairs. The AI Assistant step in a flow answers from this bank.
- Services and pricesTextShared (all agents)
- example.com/faqWeb pageShared (all agents)
- User guide.pdfFileShared (all agents)
- Returns and cancellationsTextShared (all agents)
- example.com/contactWeb pageShared (all agents)
- Price list.pngImageShared (all agents)
TelegramIntegrations
Zendesk
Forward requests raised in chat to your support queue.
Google Calendar
Let your agent show free slots and write events to your calendar.
Shopify
Your store's products, stock and prices.
Slack
Your team gets new requests and alerts in Slack; your agent can post to channels.
Gmail
Let your agent send, search, reply to and label email.
Freshdesk
Forward requests raised in chat to your support queue.
Google Sheets
Let your agent write answers to a sheet, find rows and read them.
Microsoft Teams
Your team gets new requests and alerts in Teams; your agent can post messages and add tasks.
A service request, start to finish
- 01
Hears the problem
The customer describes the problem in their own words; the agent asks for details if needed.
- 02
Takes the address and contact
Name, phone and address are taken with format checks.
- 03
Takes a photo
A photo of the problem is uploaded and attached to the request.
- 04
Opens the job card
The request is added to your Trello board as a card, and your team gets a notification.
Answers for customers while you're on the job
Four sample conversations, from a repair request to a moving quote, and the record each one leaves in your panel.
Pricing and service area questions
Answers from your price list and service areas.
Pricing and service area questions
You stay in control
Answers only from what you give it
Answers come from your knowledge base, your rules and the systems you connect.
Hands off to your team when needed
For an out-of-scope question or an exception, it passes the request to your team with the full conversation attached.
Every conversation in your panel
Collected details, uploaded files and the transcript sit in one record. You also see the step where an unfinished conversation stopped.
Speaks more than 20 languages
Customers speak or type in their own language and the agent answers in the same one. You don't build an agent per language.
Set up without code
Describe what you need and AI builds the steps, or connect the steps yourself in the panel.
Your data stays in your workspace
You decide which details are asked and kept. Only the team members you give access to see the records.
Frequently asked questions
What does it say to a request outside our area?
Once your service areas are in the knowledge base, the agent tells customers outside them; if you prefer, it still takes the request and passes it to your team.
Where do we track requests?
Requests land in your panel. If you like, they're also added as cards to your Trello board or as rows in Google Sheets.
How long does setup take?
The agent is set up in the panel without code: you describe what you need and AI builds the steps. You start by adding your price list and service areas.