How are credits counted? What each job costs

What are credits?

Everything the agent does is measured in credits and taken from your monthly credits. Credits follow real usage: a short form conversation costs a few dozen credits, a minute of AI voice conversation about 270.

Fixed-price work

• Conversation start: 10 credits, once per conversation, when the visitor reaches the flow's first step.
• “Message”, “Question”, “Selection” and “Summary and confirmation” steps: 2 credits.
• “Form” step: 5 credits.
• “File upload” step: 10 credits, storing the file included.
• “Request” step: 10 credits.
• “Integration Action” and “Tool Call”: 5 credits per call. Each round of a loop is a separate call.
• “Condition”, “Set Variables”, “Edit List”, “Sub-flow”, “Loop” and “End” steps are free.

A step is charged only once per conversation: if the visitor goes back and reaches the same step again, no credits are taken again.

Example: a visitor who goes through a “Message” → “Form” → “Request” agent spends 27 credits.

Work that depends on usage

• AI replies: each reply of the “AI Assistant” step is counted by the length of the text read and written and by the model you chose in the step. Stronger models spend more per reply; long instructions and long chats also add to it.
• Voice: what the avatar speaks is counted by the length of the text and the voice you chose; what the visitor says into the microphone, by its duration. Fixed sentences you wrote into the agent are voiced once and kept; they aren't charged when played again.
• Background work: conversation evaluation, sentiment analysis, translation and reading product images for search by photo also use AI and take credits while they're on.

Where do you see your spending?

The “What it was spent on” breakdown on the Plan page's “Spending” tab uses the same items: “Conversation start”, “Flow steps”, “Tool and integration calls”, “AI replies”, “Voice”, “Evaluation”, “Sentiment analysis”, “Translation”, “Product image indexing (search by photo)” and “Other”. For the whole tab, see the plan, credit usage and billing article.

When do credits renew?

The plan's credits renew at the start of every calendar month: on the 1st at 00:00 UTC. Renewal doesn't depend on your payment date. Unused credits don't roll over to the next month.

Credit packs aren't cleared when the month turns: they're valid for 12 months from the day you buy them and are used once the plan's monthly credits run out.

What happens to credits when you change plans?

The new plan's monthly credits apply right away, and what you've spent this month is counted against them. For example, if you spent 60,000 credits on Starter and move to Builder, you have 240,000 credits left this month.

The same applies when you downgrade. If you've already spent more than the new plan's credits this month, the agent keeps working on the 10% grace allowance; once that runs out, it stops until the month turns.

How much can be spent at once?

If more than a fifth of your monthly credits is spent in the last hour, new conversations are paused for a short while. See why new conversations were paused for details.