Avatar library: getting to know, trying and copying avatars

The Avatars page

Open “Avatars” from the menu. Every avatar in your workspace appears here as a card: ready-made avatars with the “Built-in” badge, the ones you added without a badge. Each card shows a preview, the name and the voice (male or female). Every avatar's lips move with the voice.

Listening to an avatar

1. Press “Speak” on the card.
2. Choose the “Speaking language”; the sample sentence switches to that language.
3. If you like, change the “Text to speak” (up to 150 characters). The avatar reads the text in the language it's written in.
4. Press “Speak” at the bottom of the window; you can cut it short with “Stop”.

Every member can listen to avatars. Listening to text you wrote yourself uses credits.

Assigning an avatar to an agent

Open the agent in the editor, pick the avatar from the “Avatar” card on the “Design” tab and press “Save”. Visitors see the new avatar after you press “Publish”. You need to be an owner or admin for this. For details, see the design and avatar article.

Making a copy that fits your brand

Ready-made avatars can't be changed. To change the name, voice or background, make a copy:

1. Choose “Duplicate” from the card's three-dot menu.
2. Set the name (up to 60 characters) and the voice (male or female).
3. Choose the “Background”: a solid color (preset colors or “Custom color”), a “Gradient” or “No background”.
4. If you like, add a “Background image” (PNG, JPEG or WebP, up to 8 MB). The image sits on top of the color. With neither a color nor an image, the background stays transparent and your agent's brand color shows through.
5. Save. The copy appears as a new card.

The copy takes the source's color but not its background image. You can also make the copy from the “Avatar” card in the flow editor; then the new avatar comes already selected for that agent.

Editing and deleting

You change the avatars you added with “Edit” and remove them with “Delete” in the card's three-dot menu.

• A change takes effect right away in every agent that uses the avatar; you don't need to publish again.
• An avatar used in an agent, in its draft or its published version, can't be deleted; when you try, the agents using it are listed. First pick another avatar in those agents and publish them.

Permissions and plan

Copying, editing, deleting and importing avatars require the owner or admin role.

Adding a new avatar (a copy or an import) is the Pro plan's “Custom avatar upload” feature; it's also available during the free trial. If you downgrade, the avatars you added before keep working and you can still edit and delete them. If your plan doesn't include it, the Avatars page shows a note pointing to the plans instead of the import buttons.