How do I connect Brevo?

What it gives you

The Brevo integration adds Brevo steps to your agents: they add and update contacts in the list, read the subscription status, add contacts to a list or remove them from it, leave notes, unsubscribe contacts, get and replicate campaigns, and send test emails and campaigns.

Records aren't created on their own: only by a step you add to the flow, or an action you turn on in the “Integrations” tab of the AI Assistant step.

Connecting requires the Owner or Admin role.

Connecting

1. On Integrations → Brevo, press “Connect to Brevo”.
2. Sign in with your Brevo account and give access.

If your agents don't write to Brevo for 30 days, the connection may close; the page tells you, and connecting again is enough.

List

Every contact step has a “List” field; the step writes the contact to that list. One agent can write to your newsletter list, another to your customer list.

If your account has one list, you can leave the field empty. If there are several and the field is empty, the step goes to its error branch.

Contacts

“Add or update contact” adds the contact if they aren't in the list, otherwise updates their details. By default a new contact gets a confirmation email and joins the list once they confirm. A subscribed contact isn't asked to confirm again and is never unsubscribed.

For the confirmation email, the step chooses a Brevo template and the page that opens after confirming; prepare the template in Brevo.

Choose “Subscribe directly” only if the visitor gave explicit consent. Someone who unsubscribed isn't subscribed directly by this step; they can come back through the confirmation email.

“Add contact” goes to its error branch if the contact is already in Brevo.

Write phone numbers with the country code (+1 415 …); Brevo doesn't accept a number without one.

In an agent open to visitors, use “Get subscription status”; it only tells whether the email is subscribed. “Get contact” and “Get contacts” return names, phones and lists. Since a visitor can type someone else's email, turn them on in agents your team uses.

List membership and notes

“Add to list” adds a contact who is in Brevo to another list; “Remove from list” takes them out of the list, and they stay in Brevo and in their other lists.

A note shows on the contact's card in Brevo.

For now, Brevo doesn't take events from apps that connect the way Agenola does. Start your automation from a list: build a Brevo automation that emails people who join a list, and add the contact to that list with “Add to list”.

Campaigns

“Send test email” sends the campaign's test email. The address must be a contact in one of your Brevo lists; with no address, it goes to your test list in Brevo. Brevo allows up to 50 test emails a day.

A sent or scheduled campaign can't be deleted. If the account has no sending credits left, “Send campaign” goes to its error branch.

Steps that can't be undone

The steps that send a campaign, delete a campaign, unsubscribe a contact or remove them from a list don't run until the confirmation box is ticked, and they have an hourly limit.

In these steps the email can't be a value the visitor typed. It has to be a fixed value, the result of an earlier step, or a record the visitor picked from a list.

“Send test email” also needs the confirmation box and has an hourly limit.

Removing

Press “Disconnect”: Brevo steps in your agents stop and Agenola's access in Brevo is removed. Your contacts, lists and campaigns stay in Brevo.