Train your assistant

Set what your assistant knows, how it answers about products and orders, and its avatar, voice and languages.

4 subcategories • 7 articles

Knowledge base

Adding and editing knowledge base entriesAdd the Q&As and info notes your assistant answers from, attach files, filter and delete entries.
What does the assistant know, and what doesn't it?The sources the assistant answers from, and what it does when asked something it doesn't know.

Products, orders and photo search

How do order lookup, cancellations and refunds work?Customers can check their own order and send a cancel or return request; on WooCommerce, if you allow it, real cancellations and refunds too.
How do I turn on search by photo?A visitor sends a photo of an item they like and the assistant finds the closest products in your store. Available on WooCommerce.

Avatar and voice

Languages and translation

How do I translate a flow into English and Arabic?Set the flow language, switch the editing language, translate missing texts in one click and correct translations by hand.