Let the Avatar Take the Questions That Tie Up Support
Most questions an online store receives are the same: where is my order, how do I return this, which size should I take. These do not need a person's knowledge — they need the system's. The avatar takes the order number, reads the status from your system and walks the return through step by step.
Let's Get Started!What happens in the support inbox
- The same question arrives dozens of times a day and each one is answered by hand.
- Customers write in without an order number, so the team asks and waits.
- Return requests come by email with the reason, item and shipping details scattered.
- Questions that arrive after hours wait until tomorrow, and the customer gives up.
How the avatar handles the question
- 1
Takes the order number in its own format
The number is not lost in free text: it is asked as a field and its format is checked. If the customer cannot find it, the avatar says where to look.
- 2
Reads the status from your system
The list step connects to your order API. The avatar reads the shipping status and estimated delivery — it does not invent an answer.
- 3
Takes the return request in full
Item, reason and, where needed, a photo are asked one at a time. The record opens with no missing fields.
- 4
Hands the request over ready
Answers, uploaded images and the transcript land in your panel as one record, so the team does not start from scratch.
What changes
- Repeat questions never reach the team.
- Customers get an answer outside working hours.
- Return records open complete, so there is no back and forth.
- One flow runs in three languages.
Frequently asked
Does it connect to our order system?
Yes. The list and validation steps in a flow point at an API endpoint and the avatar reads status from there. Without a connection the flow still runs; it simply does not query.
Can we embed it in our site?
Yes. Create an API key in the panel and embed the avatar in your own site or store. The key only works from the domains you allow.
What happens with a question it cannot answer?
You build the flow, so the avatar only moves through the steps you defined. For anything out of scope you can add a step that hands the customer to your team.
How long does setup take?
Flows are built by drag and drop in the panel, with no code. Duplicate a ready-made flow and replace the product and reason lists with your own.
Build your support flow
Duplicate one of the ready-made flows, connect it to your order system and embed it in your store.
Let's Get Started!