Take Restaurant Bookings and Questions by Conversation
At peak hours the phone never stops: is there a table, when do you close, do you have gluten-free dishes. Most of these questions need the right information, not a person. A talking avatar takes the booking step by step, answers menu questions from your own information and leaves your team free to serve.
What happens with bookings and questions
- The phone rings during service and either goes unanswered or pulls a server away from a table.
- Bookings are scribbled on paper, and the party size, time or phone number goes missing.
- Allergen and ingredient questions are answered from scratch every time.
- Foreign guests can't call to book, and their messages get a late reply.
How the avatar handles it
- 1
Takes the booking in conversation
A guest can say "four people, Saturday at eight." The avatar asks for whatever is missing: name, phone number and special requests such as a birthday, a high chair or an allergy.
- 2
Checks availability in your system
The flow's list step can connect to your booking system, so only times that are actually free are offered. Without a connection the request is collected in full and you confirm it.
- 3
Answers menu questions from your information
Your menu, allergens, opening hours and location go into your knowledge base. The avatar answers only from there; it doesn't make things up and hands over to your team when needed.
- 4
Leaves the request as one record
Bookings, group and event requests land in your panel as structured data, and you can be notified instantly.
What changes
- The phone no longer pulls your team away from tables during service.
- Bookings don't arrive with missing details.
- The same assistant works on your website, WhatsApp and Telegram.
- Tourists can write in English, Turkish or Arabic.
Frequently asked questions
Does it take food orders and payments?
No. The assistant is for bookings and questions; orders and payments stay in your existing ordering system. It can point guests to your ordering page if you want.
Does it connect to our booking system?
Yes. The list and validation steps in a flow point at an API endpoint, and the avatar reads free times from there. Without a connection the flow still runs and requests land in your panel.
What do I do when the menu changes?
Update the menu and allergen entry in your knowledge base; the avatar uses the new information from the next question on.
How long does setup take?
Flows are built in the panel with drag and drop, no code. Add your menu and opening hours, then put the share link on your website or WhatsApp to get started.
Try a booking assistant for your restaurant
Add your menu and opening hours, adapt the booking flow to your tables and share the link with your guests.
Let's Get Started!