What the assistant knows — and what it doesn't
The knowledge base, documents imported from your store, and the unanswered-questions report.
Three sources
•YOUR OWN PAGES: shipping, refunds, FAQ, policies, contact. Imported on connection and refreshed whenever you edit them.
•KNOWLEDGE BASE: the questions and notes you write in the panel.
•STORE DATA: products, prices, stock, orders — read live when asked.
It does not invent answers
When there is no match, the assistant says it doesn't know. That is a rule, not a gap: a made-up answer costs more than no answer.
Those questions are not lost. The knowledge base screen lists the questions the assistant could not answer, most frequent first.