Terms of Use

1. The service

agenola is a software service that lets businesses turn their own processes into a talking avatar assistant. The Customer builds a flow in the dashboard, fills a knowledge base with its own information, and shares the assistant as a link or embeds it in its own site.

The service is provided "as is". We do not promise uninterrupted or error-free operation; we maintain it with reasonable effort and try to announce planned maintenance in advance.

2. Account

You are responsible for keeping your credentials confidential. Actions taken through your account are attributed to you.

You are responsible for the access level of people you invite to a workspace. A workspace owner can reach all data in that workspace and its subscription settings.

3. Customer obligations

You are responsible for the content you put into your flows and knowledge base. You may not upload misleading or unlawful content, or content that infringes someone else's rights.

For the data of visitors who talk to your assistant you are the DATA CONTROLLER; agenola processes that data on your behalf. Informing visitors, obtaining any required consent and using that data lawfully are your responsibility.

You may not use the service to send unsolicited bulk messages, to access someone else's systems without permission, to reverse engineer or replicate the service, or to circumvent metering and quota mechanisms.

4. AI output

Text the assistant produces and assessments it makes are probabilistic; accuracy is not guaranteed. They do not replace legal, medical, financial or comparable professional advice.

In decisions that have LEGAL OR SIMILARLY SIGNIFICANT EFFECTS on people — hiring, credit, insurance — scores and summaries produced by the assistant may not be the sole basis of a decision; human review is required. Ensuring compliance with anti-discrimination law is the Customer's responsibility.

5. Fees

Paid plans are monthly subscriptions that renew automatically. Current prices are published at agenola.ai.

Prices may change. Changes are announced before the end of the current period and take effect only in the following period; if you do not accept them you may cancel at the end of the period.

For cancellation and refunds see the Refund and Cancellation Policy.

6. Intellectual property

The software, interface, avatar assets and trademarks belong to agenola. A subscription grants you a right to use them only; it does not transfer ownership.

Your flows, your knowledge base and the records collected belong to YOU. We do not use them for anything other than providing the service, troubleshooting and meeting legal obligations, and we do not share them with third parties without your permission.

7. Limitation of liability

agenola's total liability is limited to the subscription fees you paid in the twelve months before the event giving rise to the claim.

We are not liable for indirect damages, lost profit or lost data. These limitations do not apply where the law does not permit them to be limited (intent, gross negligence, consumer rights).

8. Suspension and termination

We may suspend or terminate your account for serious breach of these terms, non-payment, or use that threatens the security of the service. Where possible we warn you first.

You may cancel at any time from the dashboard. On termination you are given access for a reasonable period to export your data.

9. Changes and governing law

We may update these terms; material changes are announced before they take effect.

This agreement is governed by the law of [COUNTRY/CITY] and the courts of [CITY] have jurisdiction. Rights you hold as a consumer are reserved.

10. Contact

For questions write to [email protected].