BigCommerce
A BigCommerce AI chatbot that talks
agenola is an AI chatbot for BigCommerce that answers shoppers out loud through a lip-synced avatar, or in text if they prefer. It reads your catalog live, looks up orders after verifying the shopper, and builds a cart with a checkout link. It installs without touching your theme code.
- Connects through a BigCommerce app: no keys or tokens to copy
- Products, prices and stock live from your store, never copied to agenola
- Order and shipment lookup with the order number plus the order's email or phone
- Builds the cart and hands over a checkout link
An AI chatbot, not a rule-based one
Classic BigCommerce chatbots follow button menus and keyword rules, and stop at the first question nobody scripted. agenola reads the question as the shopper writes or says it, looks up your live catalog and their order, and answers in the shopper's language: English, Turkish or Arabic. When it can't help, it hands the conversation to your team instead of guessing.
Your catalog is not copied
Price, discount, variants and stock are read from BigCommerce the moment a visitor asks. Options such as size and colour come from your variants, and each product card links straight to your product page. With no copied catalog, there are no “it quoted the wrong price” complaints.
Order questions, with identity verification
The assistant shows an order only when the order number matches the email or phone on that order: status, items, shipment tracking. If the customer asks to cancel, return, exchange or change the address, the request is written to the order's staff notes. The order itself is not changed; your team decides.
No theme code to touch
When you connect, the assistant button is added to your storefront through BigCommerce's Script Manager and a ready-made assistant flow is created for you. Uninstalling the app removes the script too. Store tasks such as stock, coupons and order status are also available as steps in your own flows.
Good to know
Your shipping and refund policies are not imported from BigCommerce automatically; you add them to the knowledge base as a note or a file. Photo search and the assistant cancelling an order by itself are available only on WooCommerce today.
Setup
- 1Sign up for agenola and press “Connect to BigCommerce” in Integrations → BigCommerce.
- 2In the BigCommerce window, sign in to your store and approve the permissions.
- 3Set the assistant's character and greeting.
Detailed setup: How do I connect my BigCommerce store?