Gorgias AI Agent alternative
A Gorgias AI Agent Alternative for Your Storefront
If you are comparing Gorgias AI Agent with other options, agenola is a talking AI sales assistant for the storefront that works alongside the Gorgias help desk: it answers shoppers out loud from your live catalog and hands the conversations it can't solve into Gorgias, for one flat monthly price instead of a fee per automated interaction.
Gorgias and agenola at a glance
Gorgias is a help desk built for ecommerce, with an AI Agent that automates support and a phone and SMS channel. agenola is a sales associate on the storefront with a face and a voice. The two work together: agenola connects to Gorgias, so you can keep your help desk and change only the assistant shoppers talk to.
| Gorgias AI Agent | agenola | |
|---|---|---|
| Main job | Help desk automation | Talking AI sales assistant on the storefront |
| How shoppers ask | Chat, email, SMS and phone channels | Talking or typing on the storefront |
| Avatar and voice on the storefront | Not offered | Lip-synced 2D or 3D avatar with spoken answers |
| AI pricing | $0.90 per automated interaction (annual) or $1.00 (monthly), each also counted as a ticket | Included in every plan; flat monthly price |
| Help desk | Is the help desk | Hands off into Gorgias, Zendesk, Intercom or Freshdesk |
| Proving sales | In-app reports | Purchases sent to your own Meta, Google Ads, TikTok and GA4 accounts |
When Gorgias AI Agent is the better fit
- Most of your volume is post-purchase support handled inside the help desk.
- You want automation across email, SMS and phone, not only on the storefront.
- Per-interaction pricing suits your volume.
When agenola is the better fit
- You want a pre-purchase sales assistant on product pages that shoppers can see and hear.
- You want a predictable flat price instead of paying for every automated interaction.
- You want to keep Gorgias as your help desk and have handoffs land there.
What the pricing difference looks like
Gorgias AI Agent costs $0.90 per automated interaction on annual plans or $1.00 on monthly plans, and each interaction also counts as a help desk ticket. At $1.00, 300 AI-handled conversations add about $300 a month to the help desk plan; see the full breakdown in our Gorgias pricing guide. agenola includes the AI in a flat monthly price: Starter is $29.99 with about 1,500 minutes of conversation, and overage is never charged. Check both pricing pages before you decide; the figures here were checked on the date below.
Using agenola with Gorgias
- Connect Gorgias in agenola with one click.
- When the assistant can't answer, it hands the shopper to your team and the ticket opens in Gorgias.
- Your team keeps working in the inbox it already knows.
Frequently asked questions
- Do I have to leave Gorgias to use agenola?
- No. agenola connects to Gorgias; tickets from handoffs open in your Gorgias inbox. Many stores keep Gorgias as their help desk and use agenola as the assistant on the storefront.
- Does agenola charge per automated interaction?
- No. Every plan is a flat monthly price with a set allowance of conversation minutes, and overage is never charged.
- Does agenola handle phone calls?
- No. agenola talks with shoppers on your storefront, and on WhatsApp, Telegram and SMS. Phone support stays with your help desk.
- Which platforms does agenola support?
- Shopify and WooCommerce, as well as Magento and BigCommerce.
Sources
Prices and features checked on October 3, 2026
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